Visit your District office as shown on your bill and apply for a pre-paid meter, or fill out an application form online on our website. The pre-paid meter will be made available to you once the process is completed.

Call the hotline phone number of the District shown on your bill. If not satisfied, follow up with a written complaint to the Customer Care Unit (CCU) of your District. To locate the Customer Care Office:

• Identify the District office as shown on your bill.
• Call the telephone number of your District for details.

Before July 2014, energy was randomly allocated to customers without meters, resulting in “crazy” billing. Effective from August 2014, Mainpower has implemented the Estimated Billing Methodology as stipulated by NERC. This method ensures that customers of a tariff class without meters are billed with the average consumption of all functional metered customers of the same tariff class, on the same transformer, and the same feeder. This method is fair and eliminates “crazy billing” for unmetered customers.

Mainpower is currently planning for the mass deployment of energy meters to each customer. Once that is done, customers will be billed based on metered consumption only.

When there is no supply, there will be no consumption, and when there is no consumption, there is no energy billed, except for any outstanding debts.

You can call the Customer Care Office to lodge your complaint. The Customer Care officer will then invite you to the office for reconciliation. Reconciliation is a process of justifying the customer’s billing on one hand and payment confirmation on the other. Billing justification entails verifying the energy consumption pattern, correct tariff classification, fixed charge component, and VAT. Payment confirmation involves validating the amount paid against the billing. The customer should bring their electricity bills along.

You can pay your bills at our District cash offices, Banks, Collection Agents (CDL, PAGA, FDL, VATEBRA, GPAY, BUYPOWER, FETS, GPL, ETRANZACT), E-payment, Interswitch, Bank Mobile Apps, and our online payment platform, EnergyPay, via the “make payment” module on Mainpower’s Website.

Call our Customer Care contact phone number for your District to lodge your complaint. However, Mainpower is working to ensure that our esteemed customers receive quality and reliable supply as much as possible. We are deploying more transformers into the system and maintaining our networks.

No, it is not the responsibility of our customers to provide or repair transformers. Faulty transformers are to be restored by Mainpower, and it is also our responsibility to provide transformers. However, where customers wish to partner with Mainpower, they should present a partnership proposal for consideration.

Customers no longer pay for meters or processing fees. However, customers seeking new connections will be required to purchase the connection accessories of the right quality and quantity. These quantities are provided by Mainpower, but under no circumstances should any customer give any Mainpower staff money for any reason.

If any Mainpower staff demand money under any guise, report that staff member to the Network Manager of the District.

Mainpower has its Headquarters and several District Offices covering its operational zones. You may visit any of these locations as needed.

Please make a formal report in writing and submit it to the Customer Complaint Unit at your District office, as indicated on your bill, or call your District hotline to report the issue.

Kindly contact the Customer Service Officer via the hotline or email at customerservice@mainpower.com. Provide your account number and full address to help us resolve the issue.

This could mean the monitor unit is faulty. Kindly reach us via our hotlines or visit the nearest District office.

Kindly contact the Customer Service Officer via our hotlines or email at customerservice@mainpower.com. Ensure you provide your account number and full address to enable us to resolve the issue.

This could be caused by low voltage. Kindly wait for full voltage to be restored.

This is caused by a cut or loose communication line to the meter. Kindly reach us via our hotlines or visit the nearest District office.

This could mean the monitor card is faulty or was not installed properly. Kindly reach us via our hotlines or visit the nearest District office.

Kindly forward your complaint letter via our email at customerservice@mainpower.com or submit it to the Customer Complaint Unit at the District office closest to you.

Please call one of our hotlines for assistance.

Contact the Customer Service Officer via our hotlines or email at customerservice@mainpower.com. Make sure to provide your account number and full address to help us resolve the issue.

Visit the District office closest to the premises to fill out and process FORM 74. You can also access the form online.

Contact the Customer Service Officer via our hotlines or email at customerservice@mainpower.com. Please provide your account number and full address to enable us to suspend billing.

You will need to settle all outstanding bills (if any) and pay the reconnection fee at the District office or at a designated bank. Ensure you have the correct account number.

Reach us via our Headquarters hotlines:

• Call center: 084700100
• Whatsapp/SMS only: 08150826060, 08150826061
• Whistleblowing lines: 084700110, 08146026678

Yes, you can at any of our designated banks: Zenith Bank, UBA, First Bank, Fidelity Bank, Standard Chartered Bank, Stanbic IBTC, Sterling Bank, Keystone Bank, Union Bank, Jaiz Bank, Heritage Bank, Enterprise Bank, and Mainstreet Bank.

Return to the bank where payment was made and request an e-payment receipt to confirm the payment was credited to Mainpower’s account.

No, meters are not transferable as they are the property of Mainpower assigned to that specific property.

Please liaise with your landlord on settling outstanding debts or visit the District office as indicated on your bill for further clarification.

Contact our Customer Care Office, and we will ensure a prompt response.

We are currently under the MAP scheme, and meters are no longer free.

Yes, you can. With our self-service portal on our website, customers can view their energy usage/consumption.